Frequently Asked Questions
How long does delivery take?
Orders are normally delivered within 5–8 working days after order confirmation, depending on your location.
Do you offer free shipping?
Yes. We offer free shipping across Pakistan on all online orders through PostEx
How can I contact Aurelle?
You can contact us at aurellejewerlyofficial@gmail.com. Customer support is available from 10 AM to 5 PM on working days.
Can I place an order through Instagram?
Yes. You can place an order by sending us a direct message on Instagram at @aurellejewerly.store.
Can I return or exchange my order?
Please see our Returns & Exchanges page for information about eligibility and the exchange or return process.
Is your jewelry hypoallergenic?
Yes. Our jewelry is hypoallergenic and designed for comfortable everyday wear.
Is your jewelry anti-tarnish?
Yes. Our jewelry is made from anti-tarnish stainless steel and is designed to maintain its beauty with everyday wear.
Can I wear my stainless steel jewelry while exercising or showering?
Yes. Stainless steel is durable and handles sweat and water easily. Just be mindful of harsh shower chemicals, exfoliant scrubs, or heavy gym equipment that could physically scratch the surface finish.